FAQ

 

What payment methods can I use? 

We accepts the following methods of payment for purchases:

 

Visa

Visa Electron

Dankort

MasterCard

 

All prices displayed at our webshop are Danish VAT inclusive

 

When will my order ship? 

Pending the order verification and credit approval, the order will be shipped within 1-3 business days. Please note that Saturday, Sunday and holidays are not considered business days.

Delays in order verification or credit approval could result in a later delivery date.

 

When will my order arrive? 

You can expect your items to arrive by the estimated delivery date, which is shown in your order confirmation email. Please note that the actual delivery date may vary depending on the shipping location.

 

Can I return the purchase?

The right of return applies to all products purchased in our webshop for 14 days.

The items must be returned with the price labels, hang tags and in the original packaging without being worn nor being tampered with. Please note that you are responsible for the product until it reaches us. Send the package with the dispatch number for it to be traceable.

 

Return address:

Ordrup Jagtvej 91

2920 Charlottenlund

Denmark

CVR nr.: 34458561

Tel.: (+45) 50764339

Mail: info@appearanceshop.com

 

What will it cost me to make a return or exchange?

All returns will be credited to the original form of payment unless otherwise specified on the return form. Please note that the customer holds the shipping cost.

 

How long does it take to process my return?

Please allow us 10 business days to receive and process your return.

 

What do I do if my item arrives damaged?

If your item is damaged, please contact us at info@appearanceshop.com

 

Newsletter

Sign up for our newsletter at www.appearanceshop.com/newsletter, and receive exclusive offers and news.