The following Terms and Conditions apply to all orders placed by you as a customer with APPEARANCE ApS (VAT no. DK34458561) hereinafter referred to as “APPEARANCE”, "us" or ”we”, at the APPEARANCESHOP.COM website or our mobile website (jointly referred to as ” APPEARANCESHOP.COM”).
By using APPEARANCESHOP.COM and/or placing an order, you agree to be bound by the terms and conditions set out herein (the ”Terms”). Please make sure you have read and understood the Terms before placing your order.

Only persons 18 years or older who are not under guardianship may place an order.

The inclusion of any products or services on APPEARANCESHOP.COM at any particular time does not imply or warrant that these products or services will be available at any time thereafter. We reserve the right to discontinue any product at any time.

We reserve the right to amend these Terms from time to time without prior notice to you. The version of the Terms that will apply to your order will be the Terms available on APPEARANCESHOP.COM at the time you place your order.

The prices displayed at APPEARANCESHOP.COM include statutory Value Added Tax but do not include delivery charges. If the VAT rate applicable on the date of the order is changed after the order has been made, the change will be reflected in the price of items without you being notified.

The delivery charge for each order will be the same, regardless of the size or weight of your order. The cost for each delivery method is clearly indicated during the check-out process. Our standard delivery fee is:

You may place your orders using APPEARANCESHOP.COM. Once you have placed your order, you will receive an email confirmation. If for any reason we are unable to fulfill your order, we will let you know at the earliest opportunity.

APPEARANCE exercises the utmost diligence in accepting and processing orders and will endeavor to deliver your products to the residential or business address selected by you in Denmark and in accordance with your selected delivery option.

We endeavours to dispatch orders as fast as possible and in the order in which they are placed. We aim to deliver within 3 to 5 working days following confirmation of an order, unless otherwise agreed. Though we aim to deliver within the communicated time frame, delivery may take longer due to unexpected events. In the unlikely event the delivery time exceeds 30 days, you may cancel your order.

Before you place your order, you will be informed of the expected delivery details. Once you have placed your order, you will receive an email confirmation with your expected delivery details.

If your order does not arrive by the scheduled date, please contact Customer Service via telephone at +45 5076 4339 or via email contact@appearanceshop.com.

You have the right to withdraw from the purchase agreement from the day you place the order until 90 days after receipt of the ordered products. You may exercise your right of withdrawal without stating any reasons by sending us a notification by mail or e-mail, please use the withdrawal form attached to your order confirmation.

Please note that you may not exercise your right of withdrawal by refusing to receive the product or by not collecting your product from the carrier.

Please send the notification to contact@appearanceshop.com or to the following address:

Appearance ApS
Att: Withdrawal
Hyldegårdsvej 34
2920 Charlottenlund

To avoid delays and errors, we ask that you include the order number in the notification.

You must send back the product to the same address, without undue delay and in any event no later than 14 days from the day on which you communicated your decision to withdraw from the purchase agreement. We may ask for documentation showing, that the product(s) have been shipped before the expiry of the deadline.

If you return the product by delivery it must be properly packaged.

We offer you a 90 days return service. Please make sure to enclose the return note with the returned order.

Returned products should be in good, unwashed, unworn and undamaged condition and the hangtag intact and attached to the product. You are liable for any diminished value of the product resulting from the handling of the product beyond what is necessary to establish the nature, characteristics and functioning of the product.

All payments will be reimbursed without undue delay and in any event no later than 14 days from the day on which you have notified us on your decision to withdraw from your purchase. However, we reserve the right to withhold payments until we have received the product for inspection or until you have proven that the product is returned.

If you wish to know more about your right to withdrawal, we recommend that you visit the official website of the Danish Competition and Consumer Authority. You may also choose to contact the national consumer authority in the country where delivery is made.

In addition to your right of withdrawal, you may be covered by a statutory guarantee of conformity for goods in case of defects, delayed delivery and/or products that do not fit the purchase order, as provided in the Danish Sales of Goods Act (“Købeloven”) or similar legislation in the country where delivery is made.

If you want to exercise your warranty, or if you otherwise wish to complain about your purchase you have several options:

You can write an e-mail to us at the following address: contact@appearanceshop.com.

You can file a complaint with the Danish Competition and Consumer Authority Center for Complaint Resolution, Carl Jacobsen Vej 35, DK-2500 Valby, Denmark. You can complain to the Center for Complaint Resolution through their website at http://www.forbrug.dk (danish).

You can use the Commission's online complaint portal for the filing of a complaint. This is particularly relevant if you are a consumer residing in another EU country. Complaints submitted here - http://ec.europa.eu/odr. During filing of a complaint you must specify our e-mail address contact@appearanceshop.com.

You can pay for your goods in various ways.

Payment before delivery:
You can enter your payment details at the time you place your order using one of the offered payment methods. The applicable amount will immediately be reserved on your card but will not be debited until the products are dispatched.

APPEARANCE reserves the right to check the validity of the credit or debit card, its credit status in relation to the order value and whether the address data of the purchaser is correct. We may refuse orders depending on the result of these checks.

We accept the following payment methods:
Visa, Visa Dankort, Mastercard, Mobilepay.

We make all reasonable efforts to accurately display the attributes of our products, including composition and colours. The colour you see will depend on your computer system, and we cannot guarantee that your computer will accurately display such colours.

If any part of these Terms is disallowed or found to be ineffective by any court or regulator, the other Terms shall continue to apply.

All intellectual property rights, such as trademarks and copyrights at APPEARANCESHOP.COM remain with APPEARANCE or its licensors. Any use of APPEARANCESHOP.COM or its contents, including copying or storing such content in whole or part, other than for your own personal, non-commercial use, is prohibited without the permission of APPEARANCE.

We collect, process and store data in accordance with the Danish Data Protection Act and the Danish Statutory Order on Cookies. If you would like more information concerning the data which we collect and the way it is handled you may read more about our privacy policy by clicking on this link: [insert link].

These terms and conditions and any purchase agreement between you and APPEARANCE is governed by Danish law, except for rules on choice of law and CISG.

Hyldegårdsvej 34
2920 Charlottenlund

VAT no: DK 34458561 -
 Registered in Denmark. 

Customer Service 
Email: contact@appearanceshop.com.
Phone: +45 5076 4339.